Refund policy
Return and Refund Policy
Last updated: April 27, 2026
At KubicBox, customer satisfaction is important to us. However, due to the nature of our packaging products, all sales are generally final.
Our products are non-returnable and non-refundable, except in cases where you receive a damaged, defective, or incorrect item.
Returns
We do not accept returns for change of mind, incorrect product selection, incorrect quantity selection, or if the customer no longer needs the product after purchase.
Products must not be sent back to us without first contacting us. Items returned without prior approval will not be accepted.
If you have any questions about your order, you can contact us at:
Email: contact@kubicbox.com
WhatsApp: +971 56 937 1123
Damaged, Defective, or Incorrect Items
Please inspect your order upon reception.
If you receive a damaged, defective, or incorrect item, you must contact us within 7 days of receiving your order so that we can evaluate the issue and make it right.
To report an issue, please contact us at:
Email: contact@kubicbox.com
Please include:
Your order number
A clear description of the issue
Photos or videos showing the damaged, defective, or incorrect item
Photos of the packaging, if applicable
Once we receive your request, we will review the information provided and may ask for additional details if needed.
Exchanges and Replacements
If the issue is confirmed by KubicBox, we will arrange an exchange or replacement where applicable.
Exchanges or replacements are only available for items that are damaged, defective, or incorrect due to an error by KubicBox.
We do not offer exchanges for change of mind, incorrect product selection, incorrect quantity selection, or customer ordering mistakes.
Non-Returnable and Non-Refundable Items
The following items are non-returnable and non-refundable:
All standard packaging boxes, unless damaged, defective, or incorrect
Custom or personalized packaging products
Special orders
Products that have been used, altered, assembled, damaged after delivery, or are no longer in their original condition
Products ordered by mistake by the customer
Sale items, discounted items, and promotional items
Custom Orders
Custom or personalized orders are non-returnable, non-refundable, and cannot be exchanged unless they are damaged, defective, or incorrect due to an error by KubicBox.
Once preparation, design work, or production has started, custom orders cannot be cancelled or refunded.
Order Cancellations
Customers may request to cancel an order within 12 hours of placing the order.
Cancellation requests must be sent to:
Email: contact@kubicbox.com
After 12 hours, or once an order has been processed, prepared, or dispatched, cancellation may no longer be possible.
Custom or personalized orders cannot be cancelled once preparation, design work, or production has started.
Refunds
Refunds are generally not provided.
A refund may only be issued if required by applicable law or expressly approved by KubicBox after reviewing the specific case.
If a refund is approved, it will be processed to the original payment method within 10 business days. Please note that your bank or credit card provider may need additional time to process and post the refund.
If more than 15 business days have passed since we approved a refund, please contact us at:
Email: contact@kubicbox.com
Return Shipping
Since we generally do not accept returns, return shipping is only applicable if KubicBox approves a return, exchange, or replacement request.
If the issue is confirmed to be due to a damaged, defective, or incorrect item caused by KubicBox, we will provide instructions on how to proceed.
Do not send any product back without prior approval from KubicBox.
Delivery Issues
KubicBox is not responsible for failed or delayed deliveries caused by incorrect or incomplete customer information, including incorrect address, phone number, email address, or delivery instructions.
Customers are responsible for ensuring that all delivery information is accurate before placing an order.
Contact
For any return, refund, exchange, or order issue, please contact us:
KubicBox FZE
Email: contact@kubicbox.com
WhatsApp: +971 56 937 1123
Address: 26th Street, Al Quoz Industrial Area 4, Al Quoz, Dubai, United Arab Emirates
Support hours: Every day, 9:00 AM – 7:00 PM UAE time