Return Policy
Last updated: April 27, 2026
At KubicBox, we want customers to receive their orders in good condition and as described. Due to the nature of our packaging products, all sales are generally final.
This Return Policy explains when a return, exchange, or replacement may be accepted.
Returns
We do not accept returns for change of mind, incorrect product selection, incorrect quantity selection, or if the customer no longer needs the product after purchase.
Products must not be sent back to us without first contacting us and receiving approval from KubicBox.
Items returned without prior approval will not be accepted.
Non-Returnable Items
The following items are non-returnable:
All standard packaging boxes, unless damaged, defective, or incorrect
Custom or personalized packaging products
Special orders
Products that have been used, altered, assembled, damaged after delivery, or are no longer in their original condition
Products ordered by mistake by the customer
Sale items, discounted items, and promotional items
Custom Orders
Custom or personalized orders are non-returnable and cannot be exchanged unless they are damaged, defective, or incorrect due to an error by KubicBox.
Once preparation, design work, or production has started, custom orders cannot be cancelled, returned, or exchanged.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, you must contact us within 7 days of receiving your order so that we can evaluate the issue and make it right.
To report an issue, please contact us at:
Email: contact@kubicbox.com
WhatsApp: +971 56 937 1123
Please include:
Your order number
A clear description of the issue
Photos or videos showing the damaged, defective, or incorrect item
Photos of the packaging, if applicable
Once we receive your request, we will review the information provided and may ask for additional details if needed.
Exchanges and Replacements
If the issue is confirmed by KubicBox, we will arrange an exchange or replacement where applicable.
Exchanges or replacements are only available for items that are damaged, defective, or incorrect due to an error by KubicBox.
We do not offer exchanges for change of mind, incorrect product selection, incorrect quantity selection, or customer ordering mistakes.
Return Shipping
Since we generally do not accept returns, return shipping is only applicable if KubicBox approves a return, exchange, or replacement request.
If the issue is confirmed to be due to a damaged, defective, or incorrect item caused by KubicBox, we will provide instructions on how to proceed.
Do not send any product back without prior approval from KubicBox.
Delivery Issues
KubicBox is not responsible for failed or delayed deliveries caused by incorrect or incomplete customer information, including incorrect address, phone number, email address, or delivery instructions.
Customers are responsible for ensuring that all delivery information is accurate before placing an order.
Contact
For any return or exchange question, please contact us:
KubicBox FZE
Email: contact@kubicbox.com
WhatsApp: +971 56 937 1123
Address: 26th Street, Al Quoz Industrial Area 4, Al Quoz, Dubai, United Arab Emirates
Support hours: Every day, 9:00 AM – 7:00 PM UAE time